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At Sky Solicitors Limited we believe in open and honest communication. This privacy notice aims to give you information on how Sky Solicitors collects and processes your personal data through your use of this website, including any data you may provide through this website. This website is not intended for children, and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Client Care Policy

We are committed to maintain a high standard client care policy in our dealings with our clients. At the point of our engagement, we provide clear information that amongst other things includes, what we need from our client, what we do for our client, experience and contact details of the case handlers, the likely legal costs of case, and how to complain if things go wrong. This information is often provided in the form a letter titled “client care letter”. We ensure that our client care letter is easy to understand so that all clients access and retain important details about our engagement. We always try to rise above expectations of our clients while maintaining the fairness in the course of justice. We always act in our clients’ best interests. We are always open to improve our service through feedback from all clients.

Resolving problems and disputes

Complaints Handling Policy

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you received, we encourage you to lodge a formal complaint to our Complaints Handling Officer (CHO) namely Mr Imtiaz Ranjha (Managing Director), within our firm.
Upon receipt of a formal complaint, we ensure that all complaints are dealt with effectively as per our complaint handling policy explained bellow.
All formal complaints are to be lodged by email to info@skysolicitors.co.uk and/or Imtiaz.ranjha@skysolicitors.co.uk.
Should your complaint relate to a bill, you must inform us within a month of the receipt of our bill under complaint.
Your complaint shall be passed to one of the Directors, who will consider your complaint; take views of our member of staff who acted for you; and review your matter file.
We aim to conclude any complaint within 8 weeks of the receipt, following the procedure explained below:

1. 1. 1. Upon receipt of your complaint email we shall acknowledge your complaint within 7 days of the receipt.
      2. We may then:

   a) Invite you for a meeting to discuss, and hopefully resolve, your complaint. We will do this within 14 days of sending you the first acknowledgement letter. Within 3 days of such meeting, we will write to you to explain what took place in our meeting and any solutions agreed with its timeframe and details on achieving these solutions;OR

1. b) Within 14 days of sending you the acknowledgement, send you a detailed written response to your complaint to include suggestions for resolving the matter.

1. 1. Then within next 5 weeks from the date of our meeting and/or making a written response to you we shall complete our investigations into your complaint and give you a final written decision on your complaint.
   2. After receiving our decision, if you are still not satisfied, you may contact us again and request us to review our decision. If you did so, we will arrange for another Director within the firm, who is unconnected with your matter, to review the decision. We will contact you within 14 to 21 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Please note that in exceptional circumstances, we may need to change any of the timescales prescribed above, if we needed to do so, we will let you know and explain why.

1. Lastly, if you are not satisfied with our decision on your complaint, you can then contact one of the external bodies/ agencies. (See bellow)

External Complaints

Complaints to Legal Ombudsman

In some cases, you may be entitled to refer any matter or complaint to the complaints and redress system operated by the Legal Ombudsman. Its service is available to all, public and some small businesses, charities, clubs and trusts. Also, you should note that the Legal Ombudsman will not be able to accept your complaint if:

• More than six years have elapsed from the date of the alleged act or omission giving rise to your complaint;
• More than three years have elapsed since the time that you should have known about your entitlement to make a complaint;
• The date of the alleged act or omission giving rise to the complaint was before the 6th of October 2015.
• Typically, you will need to bring a complaint to the Legal Ombudsman within six months of receiving our final written response to your complaint.
  

  Their contact details are:

  PO Box 6806,
  Wolverhampton,
  WV1 9WJ;
  Phone : 0300 555 033 or
  E-mail: enquiries@legalombudsman.org.uk

  Complaints to SRA

  In the event of any complaint in relation to the conduct (such as untruthfulness, dishonest or inappropriate behaviour and/or shutting down the practice without any notification to clients etc) clients can complain to Solicitors Regulation Authority (SRA). The circumstances and procedure for the complaint to SRA is available at www.sra.org.uk/consumers/problems/report-solicitor

  Data Protection Policy

  The Data Protection Act 1998 regulates the way that personal information, about individuals, whether held electronically or in a manual filing system, is obtained, stored, used and disclosed. The Firm is committed to the policy of protecting the rights and privacy of individuals, including our staff, member and customers, in accordance with the Data Protection Act

  Sky Solicitors Limited will use your information to provide the products and services you require, and may need to pass your information on to providers to carry out specialist services where necessary.

  Sky Solicitors Limited would like to tell you by post, telephone, email and SMS about offers and promotions which may be of interest to you.

  If you do not wish to receive details of these offers and promotions, you can opt out at any time by either emailing info@skysolicitors.co.uk

  Data Controler

  Sky Solicitors Limited is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us”, or “our” in this privacy notice). We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

  Contact details

  Mr Salman Randhawa C/O: DPO – Sky Solicitors Limited, 169 High Road, Ilford, Essex, IG1 1DG, England, UK

  Right to complain

  You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

  Equality and Diversity Policy

  We are comprised of a workforce from a variety of nations across our Legal and Support teams. Our client base covers a diverse community and cultures as we believe in providing the best legal services without any discrimination to all individuals.

  Staffing policy

  Our recruitment is strictly in accordance with the Equality & Diversity Act 2010. All vacancies are advertised via the Job Centre, Recruitment Agencies, LinkedIn and are also published on our website.

  Sign posting and Referral policy

  All members of the public that are in need of any legal assistance can approach us and should not feel hesitant to ask Sky Solicitors Limited for professional help. We will ensure that if we cannot help you with your matter or are unable to represent you beyond a certain level, we will give you professional support to help you locate further help and we will sign post you to someone who can be of further help.

The information contained on this website is for general information purposes only. Sky Solicitors Ltd provides the information, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or connected with the use of this website. Through this website, you might be able to link to other websites which are not under the control of Sky Solicitors Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Sky Solicitors Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.